SHIPPING POLICY
Australia
We offer flat-rate standard shipping of $9.99 to all destinations within Australia.
Orders are shipped using Australia Post. We reserve the right to change shipping providers at any time where necessary.
Orders are dispatched within 72 hours, Monday to Friday, excluding public holidays.
Standard Shipping
Standard shipping generally takes 5–10 business days from the date of dispatch, depending on your location.
Please note that delivery times are approximate and may be longer for customers located outside metropolitan areas.
Express Shipping
Need your order sooner? We also offer express shipping.
Express orders are dispatched within 24–48 hours, Monday to Friday, excluding public holidays.
Express orders are shipped using Australia Post Australia-wide or Sendle within WA.
Approximate express delivery times from the date of dispatch:
- WA: 1–2 business days
- TAS, NSW, VIC, SA & QLD: 2–3 business days
- NT: 2–4 business days
Delivery times may be longer for customers located outside metropolitan areas.
All orders are shipped from our warehouse in Perth, Western Australia.
For an estimated delivery timeframe, please refer to the Australia Post delivery time calculator.
Please note: Delivery estimates do not include processing and handling time, which is approximately 24–72 hours. Delivery and processing times may also take longer during major sale events and promotional periods.
NEW ZEALAND
We offer shipping to New Zealand via Australia Post.
- Standard Shipping: $19.95 — approximately 7–12 business days
- Express Shipping: $34.95 — approximately 5–8 business days
Delivery times are approximate and may vary depending on location and circumstances outside our control.
INCORRECT ADDRESS
If you realise that you have entered an incorrect delivery address, please contact us at hello@shadesofebonybeauty.com.au as soon as possible so we can attempt to update your order.
Please note that we are unable to change the delivery address once your order has been handed over to our shipping provider. In this instance, you will need to contact the postal service directly.
If an order is returned to us because it was sent to an incorrect address, we will only reship the order once the original parcel has been returned to us.
Shades of Ebony Beauty is not responsible for orders delivered to an incorrect address where the parcel cannot be recovered. No refund will be provided for items that cannot be recovered.
RETURNS
We do not accept refunds or exchanges for change of mind, incorrect product selection, or incorrect colour selection.
If you have any questions or concerns about your order, please contact us and we will be happy to assist.
Please refer to our full Returns Policy for further information.
IMPORTANT DELIVERY INFORMATION
- All delivery timeframes are approximate.
- Delivery estimates do not include processing and handling time.
- Orders are processed Monday to Friday, excluding public holidays.
- Processing and delivery times may be longer during major sale events and promotional periods.
- Once an order has been handed over to the shipping provider, delivery is outside of our direct control.